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Donor Services Online

Your Access to the Online Portal

Welcome!

Once you’ve established a fund with the Community Foundation, we make giving through your fund easy, convenient, and meaningful.

The Community Foundation’s secure Donor Services Online Portal lets you manage your fund online by viewing your fund balance, submitting grant recommendations, and viewing past grants.

NOTE: All pre-2022 passwords need to be updated!

If you’re an existing portal user, before you can access the portal for the first time in 2022, you must first update your current password to contain a minimum of 12 letters and numbers with at least one special character (like # / $ % & @).

Existing Users:

Enter the portal here and follow the instructions for updating your password:

New User?

The online instructions are easy to follow. You can also download them here. 

Be sure to save your password and the link to the Donor Services Online address in your favorites or bookmarks.

Troubleshooting

Need help? Click on our Troubleshooting solutions below, or contact our Donor Services Online portal help team by clicking the button below and let us know what technical issues you are experiencing. If you can attach a screen shot of the issue you are seeing, that would be helpful!
      1. Check your Spam or Junk folder for an email from the Community Foundation for the Fox Valley Region.
      2. Make sure the email address you used to reset your password is the correct one associated with your fund account.
      3. Note: It can take up to 24 hours for the system to connect your new user login to your funds. If you need to be connected sooner, contact your Community Foundation Donor Services representative to expedite the process to get you up and going, or click on the Help Team button above.

You can reach out to your Community Foundation Donor Services representative, and we will be happy to assist!

      1. If you’ve already updated your password to the new 2022 requirements but need a reminder, you can request a password reset from the login page using the email associated with your account. (Click on the “RESET/FORGOTTEN PASSWORD” link in the login box.) If you get locked out and need assistance, please email [email protected].  We will assist you during business hours (M-F,   8 a.m. – 4 p.m.).
      2.  Take note of your username and the password you select.

If you’ve already established a fund at the Community Foundation but your fund information is not displaying properly, contact your Community Foundation Donor Services representative.